For the Second Consecutive Year, Bahrain International Airport Maintains ACI Level 5 Customer Experience Accreditation

Muhhraq, Bahrain, June 24, 2026: Bahrain International Airport (BIA) has earned, for the second consecutive year, Level 5 Airport Customer Experience Accreditation from Airports Council International (ACI), maintaining the highest level of recognition under the programme Bahrain Airport Company (BAC), the operator and managing body of the airport, said the recognition reflects the airport’s continued commitment to delivering a seamless, passenger-focused travel experience. 

The ACI Airport Customer Experience Accreditation programme recognises airports that demonstrate a mature and organisation-wide approach to customer experience management. The programme assesses how airports embed customer experience principles across their operations through stakeholder collaboration, employee engagement, governance, measurement, and continuous improvement. 

By maintaining Level 5 accreditation, Bahrain International Airport continues to demonstrate its long-term commitment to delivering exceptional passenger experiences and embedding customer-centric practices across all aspects of the airport journey. 

Commenting on the achievement, Ahmed Mohamed Janahi, Acting Chief Executive Officer and Chief Airport Operations Officer of Bahrain Airport Company, said: "Maintaining ACI Level 5 Airport Customer Experience Accreditation for the second consecutive year reflects our continued commitment to placing passengers at the heart of everything we do. This achievement is not only a recognition of the quality of services delivered across the airport,  but also, of the strong culture of collaboration that exists among all stakeholders who contribute to the passenger journey. 

Customer experience is a continuous journey, and maintaining the highest level of accreditation reinforces our commitment to continuously enhancing our services, investing in our people, and working closely with our partners to deliver seamless and welcoming airport experience." 

This recognition reflects the collective efforts of the airport community, including government entities, airlines, ground handling agents, concessionaires, service providers, and all stakeholders who contribute to the passenger experience at Bahrain International Airport. Their collaboration and dedication continue to play a vital role in maintaining the high standards recognised by the accreditation programme. 

The accreditation further reinforces Bahrain International Airport's position as a leading regional airport committed to excellence in customer experience and continuous improvement. BAC remains focused on enhancing every stage of the passenger journey through innovation, collaboration, and the delivery of world-class airport services.