Bahrain International Airport Recognized as the First in the Middle East to receive Airport Council International (ACI) Level 5 Accreditation
Bahrain Airport Company is pleased to announce that Bahrain International Airport (BIA) has been accredited with Level 5 of the Airports Council International (ACI) Airport Customer Experience Accreditation—the highest level of recognition under this globally respected program.
This milestone positions BIA as the first airport in the Middle East to receive this top-tier accreditation, reflecting the airport’s ongoing commitment to service excellence and customer satisfaction.
This recognition would not have been possible without the collective contributions of the entire airport community, including—but not limited to—the Nationality, Passports & Residence Affairs (NPRA), Airport Police, Bahrain Airport Services (BAS), Customs Affairs, Gulf Air, airlines, Bahrain Duty Free Company, SSP Bahrain, and other key stakeholders who play an integral role in delivering high-quality passenger experiences across every touchpoint.
Level 5 accreditation signifies excellence in customer experience management and is awarded to airports that demonstrate leadership in service delivery, and passenger satisfaction. It validates the company’s commitment to placing the needs of passengers at the center of its operations and reinforces BIA’s position as a leader in the aviation industry.
Message from Bahrain Airport Company Chief Executive Officer, Mohamed Yousif AlBinfalah:
"Being the first airport in the Middle East to achieve this milestone is a moment of great pride for the Kingdom of Bahrain and Bahrain International Airport. This achievement reflects the team steadfast commitment to delivering world-class passenger experience and reaffirms our dedication to setting new standards of excellence. It stands as a testament to the hard work, passion, and collaboration of the entire airport community. This milestone also aligns with the Gulf Air Group’s vision of positioning Bahrain International Airport as a leading regional hub, where service excellence defines every aspect of the passenger journey."
Message from Justin Erbacci, World Director General
“Passenger experience lies at the core of everything airports do. It shapes how travellers feel influences their memories of the journey and leaves a lasting impression long after they’ve departed.
The ACI Airport Customer Experience Accreditation program is the first global initiative focused on advancing customer experience management within the
airport industry. Earning this accreditation underscores your airport’s commitment to improving customer satisfaction and meeting the ever-changing expectations of travellers.
The program’s five levels of accreditation offer a roadmap for short- and long-term transformation. Accreditation at every level is a powerful marketing tool for airports to showcase their commitment to travellers and wider aviation stakeholders.
We celebrate your success and look forward to supporting you as we continue to
raise the standard in airport customer experience management.”
While this accreditation marks a significant milestone, it also serves as a steppingstone toward further enhancing the travel experience at BIA. Bahrain Airport Company remains committed to innovation, collaboration, and continuous improvement to ensure that every journey through the airport is seamless, comfortable, and memorable.
Thank you for your continued support and partnership in making BIA a symbol of excellence.
